Please read this information carefully before you decide to buy Zendesk theme from us.
Our themes are considered intangible irrevocable goods. Once you complete check-out process, you will receive a unique link to download the theme. This usually comes in a format of a zip file. Source codes are included in this package. This said, we are unable to offer refunds once the order is completed.
However, there are couple conditions where refunds will be made:
- Major defect: all of our themes have been thoroughly tested but there is still chance where error occurs. When this happens, please contact our Support team. They will try to rectify the error within 5 business days. If the defect is not fixable in that time period, we will give full refund to the customer without any compensations or reimbursements. Please note temporary access to your Help Center can be requested by our support team to identify and fix the possible defects. Failure to provide access to your Help Center will cause in your inability to apply for a refund.
- Product is not as described: if the theme is behaving or looking different than what's described, please reach out to our Support team. Please provide clear evidence proving that the purchased product is not as it is described on the website. Claims which are based merely on the customer’s false expectations or wishes are not honored.
Refund request should be made within seven days since the purchase date.